Thermo Technica offer UK based technical support with experienced engineers available to advise you issues. The most effective way to get the right support is to follow the steps below.
Please note, we are not able to provide on-the-spot diagnosis or installation support over the telephone, and our office team are under strict guidelines preventing them from advising customers and engineers on issues.
Please read the advice below before contacting us:
Combi Heaters
- Error Codes: If your control panel displays an error code, these are listed along with likely causes in your manual. The manual covers both LPG and Diesel variants and can be accessed via this link: Thermo-Technica-Combi-Manual-and-Quick-Start-Guide.pdf.
- Gas Advice: We will not give installation advice for LPG (gas) appliances. You should contact your original installer or another caravan engineer with a GasSafe certificate. Failure to have your gas heater installed by a GasSafe engineer puts you, and those around you at risk as well as invalidating your warranty*.
To request technical support
- Using the contact form below we ask you to provide the following to create a concise explanation of the issue;
- Product brand and name
- Product serial number / model number
- Date of purchase
- For LPG combi heaters – Gas installation certificate number (we will need you to provide a copy in the event of a warranty claim).
- The situation: what was happening before the issue occurred.
- The issue: what has started, changed or stopped.
- The result: describe error codes, any thing you can see, hear or smell.
- Photos and Videos: A picture speaks a thousand words, a video with audio is a much better way of helping our Technical Team diagnose issues and give advice where possible. Once we have received your contact form, we will advise where to send any images or videos.
- Phoning us: We are extremely open to calls to our business, but will not take technical calls over the phone due to the nature and complexity of queries. We may arrange to call you back once our technical team has reviewed your information to be provided below.
- *Your statutory rights are unaffected.